Return & Refund Policy
Return & Refund Policy
Vilee, LLC
651 N Broad St, Suite 201, Middletown, DE 19709, United States
Email: support@dogcat.love
Your satisfaction matters to us. If you are not 100% happy with your purchase, we have got you covered.
30-Day Money-Back Guarantee
You may return most items within 30 days of delivery for a full refund. Items must be unused and in original packaging.
How to Request a Return
- Email support@dogcat.love with your order number and reason for return
- We will provide a return shipping label (if applicable) within 24 hours
- Ship the item back to us
- Refund is processed within 5-7 business days after we receive the item
Non-Returnable Items
- Personalized or custom items
- Items marked as final sale
- Items that have been used or damaged by the customer
Damaged or Defective Items
If your item arrives damaged or defective, please email us at support@dogcat.love with photos within 48 hours of delivery. We will send a replacement or issue a full refund at no extra cost.
Refund Method
Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.
Contact Us
Questions about returns? Email us at support@dogcat.love